Because Chhattisgarhi Gadhkalewa specializes in perishable, freshly made culinary snacks and sweets, standard returns are not accepted due to health, hygiene, and food safety standards.
1. Order Cancellation
- You may cancel your order within 2 hours of ordering by reaching out to our customer support team via WhatsApp/Call at +91 9406271637 or email at Cggkalewa@gmail.com.
- Once an order has been packed and dispatched, cancellations are not permitted.
2. Eligibility for Replacement or Refund
We offer a replacement or refund only under the following specific circumstances:
- Damaged in Transit: The package was severely damaged or tampered with before delivery.
- Incorrect Item Received: The delivered items do not match the order placed on the website.
- Missing Items: Any product was omitted from your sealed parcel.
3. Claim Procedure
- Contact us within 24 hours of receiving your package.
- Provide your Order ID along with clear photographs or an unboxing video showing the damaged package or incorrect items.
- Once verified and approved by our team, a replacement will be dispatched, or a refund will be processed to your original payment method within 5 to 7 business days.